Understanding the official Pionex login page
The official Pionex login portal is hosted at https://www.pionex.com/en/sign. Always verify the URL before entering your credentials. The domain pionex.com should be secured by HTTPS with a valid certificate issued to Pionex. This ensures that your session is encrypted end-to-end.
Logging in on the web
1. Visit the official website and click the “Sign In” button in the top-right corner.
2. Enter your registered email and password.
3. Complete the two-factor authentication (2FA) if it’s enabled.
4. Once verified, your dashboard will load where you can monitor bots, balances, and market data.
Mobile login (Android / iOS)
Pionex provides native apps for both Android and iOS. Download only from verified app stores:
• Google Play Store
• Apple App Store
After installing, open the app and tap Login. Enter your email and password, then complete 2FA to finish. Avoid using third-party APK downloads or unofficial sources.
Security features and 2FA
Pionex encourages users to activate two-factor authentication for every account. When enabled, you’ll need a time-based one-time password (TOTP) from an authenticator app (such as Google Authenticator or Authy) each time you log in or withdraw funds. This adds a critical layer of protection beyond your password.
Password management tips
• Use a strong unique password that includes letters, numbers and symbols.
• Never reuse passwords from other services.
• Change your password periodically and avoid saving it in unsecured notes.
• If you suspect compromise, reset your password immediately through the official password reset page.
Account recovery
Forgot your password? Click “Forgot Password” on the official login page to receive a secure reset link via email. Never follow reset links sent by unknown senders or from chat apps — these may be phishing attempts. Official emails come from the domain @pionex.com.
Regional and Pionex US access
Users in the United States should log in through Pionex US, a separate platform that complies with local regulations. Credentials for global accounts do not work on Pionex US, and vice versa.
Common login issues & solutions
• If you see “Invalid credentials”, double-check caps lock and input method.
• For 2FA errors, sync your device time or re-scan the QR code.
• Browser cache issues can be fixed by clearing cookies or using incognito mode.
• Persistent problems should be reported via the official support portal or email support@pionex.com.
Keeping your account safe
Be alert to phishing sites that imitate the Pionex login page. Always verify the URL begins with https://www.pionex.com/. Bookmark the official address and avoid search-engine ads claiming to be Pionex. Do not share API keys or private information with anyone offering “account management” services.
Logging out securely
After completing your session, use the Logout option in the menu to end your session and prevent unauthorized access, especially on shared devices. Close the browser tab and clear saved credentials if you’re using a public computer.